Healthcare · front desk
Medical practice pilot
A two-week pilot took the waitlist off the front desk.
- 22 of 22
- requests answered during the pilot
- 16 → <3
- days for the slowest reply
- ~66 hrs
- of front-desk time back each year
HVAC · Plumbing · Electrical · Home services
Stop losing jobs after the office closes
The call comes in at 9 p.m., the quote sits for a week, the follow-up never happens. We come to your shop, see how calls, booking and quotes really flow, and automate the parts that leak work.
Where AI helps a service company first
After-hours requests
Web forms, texts and emails answered right away with the next step, and urgent jobs flagged for whoever is on call.
Booking and intake
The address, equipment, problem and photos gathered up front, so the tech knows what they’re walking into.
Quotes that go out
Notes from the visit turned into a clean quote draft for your team to check and send the same day.
Follow-up that happens
Open quotes, maintenance reminders and review requests sent on time, every time.
Office paperwork
Invoices, warranties and supplier email read, sorted and filed against the right customer.
Answers for your techs
Manuals, pricing and how-we-do-it notes your crew can ask questions of from the truck.
How it works in a service company
- 1
We sit with your office
We watch how calls, booking, quotes and follow-up actually move today.
- 2
We pick the first leak
Usually after-hours requests or quotes that stall. You get a written plan with the scope and cost.
- 3
We build it on AImpact OS
Connected to your phone, inbox and the software you already run, on your own private server.
- 4
Your team runs it
You decide what goes out on its own and what a person approves first. We train your office in person.
Results from front-office automation
Published results, delivered by The Fort AI Agency on AImpact OS. Read the full case studies →
Office equipment · Fort Wayne
ABM Office Resources
A 1953 family business runs its whole leadership team on one AI operating system.
- $10K
- a year saved replacing licensed document software
- 6,018
- documents read and indexed
- 6
- leaders working in the OS every week
“We're a 1953 company. I didn't want to adapt to software. I wanted software that adapts to us.”
Questions we get
How can AI help an HVAC or plumbing company?
The biggest wins are in the office: answering after-hours requests, gathering job details at booking, turning visit notes into quotes, and following up on open quotes and maintenance. The Fort AI Agency sets this up on site, on AImpact OS.
Will AI talk to my customers without us knowing?
Only if you want it to. You decide what the AI can send on its own and what waits for a person to approve. Everything it does is visible to your team.
Do we have to switch our scheduling or field service software?
No. We work alongside the software you already use and automate the work around it.
Is this only for big shops?
No. AImpact OS is priced per company: $599 per month if you bring your own AI, or $699 per month if we provide the AI, with two named people included and $79 or $104 per month for each extra person.
How much does setup cost?
The first 30-minute call is free. On-site implementation starts at $5,000, with the scope and price in writing before we start.
Start with an on-site assessment
We come to your business, watch how the work actually gets done, and show you what to automate first.